Digital Products
Purchases are generally non-refundable once access or downloads are provided, subject to the exceptions below.
7-Day Request Window
Contact support within 7 days of purchase if you experience a product or access issue.
Fair Review Process
Requests are reviewed individually, with a response typically within 3–5 business days.
1. Refund Policy
When a refund may be considered
Because DIGITAC primarily provides digital products that may be accessed or downloaded immediately after purchase, all purchases are generally final and non-refundable unless stated otherwise or required by applicable law.
- Product or technical issues: If a product is inaccessible, defective, incorrectly supplied, or affected by a technical issue, contact us within 7 days of purchase so we can investigate and help resolve the problem.
- Incorrect product received: If the item supplied differs from the product you purchased, please share your order details and supporting information.
- Resolution: Where an issue cannot be resolved satisfactorily, we may consider a refund or exchange at our discretion, subject to applicable law and the circumstances of the case.
- Subscriptions: Refunds for subscription-based services may be considered where the service has not been used, subject to the applicable subscription terms and applicable law.
2. Return & Exchange Policy
How returns and exchanges work for digital items
Physical returns are generally not applicable to digital products. However, we want to help if something goes wrong with your purchase.
- Digital delivery: Since digital products cannot be physically returned, please contact our support team if you have trouble accessing or using a product.
- Product exchange: An exchange may be considered in certain cases, such as an incorrect product supplied or a technical failure that prevents the purchased product from being used.
- Support first: We may request relevant details so that we can verify the issue and identify the most appropriate solution.
3. How to Request a Refund
Follow these simple steps to submit a request
Contact our support team
Email support@digitac.in within 7 days of purchase. Include your order number, the product name, and a clear explanation of the issue.
Request review
Our team will review the information you provide and typically respond within 3–5 business days. We may ask for additional details to understand the issue.
Receive a resolution
After review, we will explain the available resolution. Depending on the circumstances, this may include troubleshooting assistance, an exchange, or a refund where approved.
4. Exceptions & Limitations
Important details to know before requesting a refund
- Refunds or exchanges are generally not available for digital products that have already been downloaded, accessed, or used, except where an exception applies or the law requires otherwise.
- A refund may not be available simply because a product does not meet personal expectations when it was accurately described in the product listing.
- Requests may be declined if the issue cannot be verified or falls outside this policy, subject to applicable consumer protection laws.
- Nothing in this policy is intended to exclude or restrict rights that cannot legally be excluded under applicable law.
5. Need Help?
We're here to help you resolve your issue
We value your business and want you to have a positive experience with DIGITAC. If you have questions about this policy or need help with an order, please get in touch with our customer support team.
Email: support@digitac.in
Questions about our policy?
Reach out to DIGITAC support and we'll help you understand the next steps for your request.